Identifying high-value content Five signs to look for to identify high-value content • Will it be READ by staff, partners, and clients? • Will it be REFERENCED over and over by the organization? • Will it be REUSED by the organization in multiple forms? • Will it be RELIED UPON as documentation of key business decisions? • Will it be REVISED, reviewed, and approved many times by different roles across the organization?

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CONTENT MANAGEMENT
Three Eras Document Management Enterprise Content Management Mobile and Cloud Content Quality is your problem
CONTENT STRATEGY
Customer Journey Mapping Conventional Customer Journey Omnichannel Customer Journey Customer Journey Example Align calls to action What is enterprise content strategy? Summary
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